Skills that every QA Tester should have
I think it’s best to highlight at first the role of a quality analyst. QA are the link between the testers, users, developers, web designers… They work with every department, they gather and provide feedback so that the product will reach it’s potential.
You need to be a technical tester.
If it wasn’t already obvious, you need to be familiar with the programming language/s (the more, the merrier). You should know what and how to check and where to insist. Also, you will need to know the terminology used in the business. It’s important to know how to describe the issue in a professional manner, which takes us to the next skill:
Great communication abilities with developers, customers and users.
It’s essential to express your thoughts in a simple, clear way. You don’t want to end up being not understood or even worse, misunderstood. Realize that this is a crucial quality. Poor communication leads to time and money waste and nobody likes nor wants that.
Soft skills as a tester.
I’m pretty sure that you don’t want to sound like you’re judging the developers for their mistakes. Being able to provide feedback in a friendly manner is important. Take a couple of moments and try to formulate the feedback by using positive language. It can make wonders. Keep in mind that a friendly work environment is what everyone wants and even small things make a huge difference.
If you want to find bugs, you need to really look for them. It’s not like you will find all of them when you first look at the software. You will need to check everything systematically and to try different paths. The question “What if?” should be always on your mind and you should always think of ways to “trick” the software into revealing its defects. And this might take time and may tries.
So as I said before, testing might take time. Because trying different paths and finding different ways/environments to test the software might not be fast, but your patience will be repaid.
The ability to act as you would be someone else as a tester.
Here I’m talking about the users. You will need to test the software and to make sure it goes through as many circumstances as possible. The questions “What would I?” and “How would I?” should be always asked.
Sometimes you’re in the posture of the end user. Like someone who would not know what happens if a specific button is clicked. Or that a specific functionality was triggered.
Sometimes you must image that you’d be the user, that you don’t know how the application behaves under specific conditions. You must find ways to improve the user experience, to make it even simpler for the user to use your application , to make it easier for the user to find whatever he is looking for and to use the existing set of rules.
Therefore, in order to solve problems, it’s essential to spot them. But between spotting and solving lays feedback, also known as “reporting”. Keep in mind that QA are having an important job because they deliver the information to the developers. Don’t forget that the way in which you communicate information is crucial. So if you send a clear message by using positive language is most likely that the issue is going to be fixed sooner and, as a bonus to your work, you might also make the reader’s day. You want to make that person want to fix the issue, not to feel like he’s just fixing something that shouldn’t have happened. Therefore it’s just a matter of perspective, but we all know that happy people do a better job.
Do you have a question for us? get in touch with us here.