People tend to reject what they do not understand and unfortunately many times the role of the QA team is misunderstood or underestimated.
Like in every field, the client’s project comes with expectations and obligations. There are many skills QA testers should have. Check them here. But what is, in truth, the role of the QA team? The process of Quality Assurance supports you in meeting these expectations. Simply said, QA (Quality Assurance) is the process of ensuring that everything works as it should, without any problems like typos, missing error messages, unexpected navigation redirection etc. Usually, those bugs happen because a user tried to do something in a different way; one that was not tested yet.
QA should be a priority for any company, especially when releasing anything to the public. It’s not the marketing or sales team, but the QA team which knows when a product is “ready to go” and conquer the market. For this reason, it matters a lot how the others from the company perceive the QA team.
The question is: “How the QA team should work to ensure that we are building the correct product?” Here you have an image that shows you some basic things you should know.
The truth is that a strong QA team can help you implementing in the company a mindset and a culture of quality. This team can help you transmitting the idea that it is important not only to build the correct product but to build it in the right way.
More than this, a QA team that can work and perform at its best can identify and deal with the small problems that usually appear in the early stages, but grow quickly into insurmountable ones later one. The role of the QA team is as relevant as the marketing team, especially before launching a new product in the market. This is why it is important that the rest of the company knows and recognizes the QA. Everyone should be part somehow of the QA team and be able to provide product feedback and suggestions. Make sure you develop the right communication channels for this to happen.
In conclusion, these are the reasons why is truly important to have a great and performing QA team:
- It is cost effective since they will detect and fix issues and flaws at early stages;
- It supports in maintaining high-quality standards;
- Focuses on the prevention, rather than the detecting issues;
- Helps the company meets clients’ expectations almost fully;
- It supports in building trust with the customers and beat the competition in the long term.
What do you think about the relevance of QA in a company? What is the role of the QA team in your company? We are curious to hear!